The threat concerns everyone . including you
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It is nothing new for businesses to use the Internet for areas indirectly related to sales, such as for communication, research and above all for e-Procurement; this applies as well to the rapidly expanding e-Government service sector (e.g. tax reporting, filing proceedings, etc.).
A mail server going down shortly before a deadline for submitting offers is enough to cause havoc.
Sales - direct damage and losses
Nowadays, the highest Internet sales volumes are being achieved by so-called "old economy" businesses (see block).
Image loss and indirect effects
How many potential customers get information about your services online, and then place their order in the conventional way? Do you only offer your current price list online? Do you order from businesses whose service is often not available?
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Productivity and services
As networks dominate our world more and more, many routine workflows, such as email communication, research and preparing contracts, already depend on the Internet. Under the worst possible circumstances (and that is exactly when attacks occur!), what could a single day "offline" amount to for you?
E-Government: government and citizens are affected
In Austria and many more countries, value added tax must now be reported online - by the deadline. Regardless of where the connection breaks down, taxpayers are responsible for reporting tax figures promptly!
Ranson demands
More recently, blackmailers have been launching attacks ending in ransom payments; such attacks are heavily on the rise.
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Facts and figures:
Upon beginning to offer their Redticket, between November and December 2003 Austrian Airlines sold about 30,000 plane tickets online, i.e. approx. 60,000 euros per day in sales. (Source: derStandard.at)
Immediately after introducing online tickets (beginning on 1/1/01!), within 50 days the Austrian Federal Railways sold 109,000 euros in train tickets. (Source: oebb.at)
In the first half of 2003, the KarstadtQuelle department store chain made 752 million euros in online sales, i.e. 10% of total sales or 4.1 million euros a day. (Source: zasterbox.de)
Coffee store chain Tchibo had 140 million euros in online sales in 2003. (Source: abendblatt.de)
In 2003, 850,000 online reservations, or 2,360 reservations a day, were made with tourism service tiscover.com.
Frantschach Industrial Packaging: 553 million euros in e-sales by way of the online platform .buy online. in 2002. (Source: Frantschach)
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